Arbitration Rules

The complaining Member must submit a written narrative of the complaint along with any supporting documentation to IWJG Management.

IWJG Management reviews the complaint and forwards it to the other involved parties, requesting a written response and supporting documentation.

IWJG Management will attempt to help the Members resolve the issue informally before escalating to the board.

If no resolution is reached, the Member may formally request arbitration. The IWJG appoints an Arbitration Board (AB) made up of volunteer Members in good standing.

Neutrality Rules:

• Staff and Management do not hold voting authority.
• Double-Blind Process: Board members are anonymous to the parties, and parties are anonymous to the Board.

The AB reviews all materials and submits its findings to Management. Management then communicates the decision to all parties along with the timeline for resolution.